FAQs

What is the Lenessa Curler and how does it work?

The Lenessa Curler is an innovative styling tool designed to give you beautiful, long-lasting curls in just minutes. With its advanced technology, it automatically wraps and curls your hair with ease, making styling simple and damage-free.

How do I use the curler?

Using the Lenessa Curler is easy. Simply section your hair, place it in the curler barrel, and let the device do the work. In seconds, you’ll have perfect curls that last all day.

Is the Lenessa Curler suitable for all hair types?

Yes! The Lenessa Curler is designed to work on all hair types, whether straight, wavy, or curly. It adjusts seamlessly to different textures for consistent results.

Can I use it on long or thick hair?

Absolutely. The Lenessa Curler works perfectly on both long and thick hair. Its powerful technology makes curling faster and more effective, no matter your hair type.

Can I use it on wet hair?

We recommend using the Lenessa Curler only on dry hair. Styling wet hair can cause damage, so for the best and healthiest results, always dry your hair before curling.

Is it easy to clean?

Yes, the Lenessa Curler is designed for simple maintenance. Just allow the tool to cool, then wipe the barrel with a soft, dry cloth to keep it clean and ready for the next use.

Is it safe to use?

Yes, the Lenessa Curler is built with high-quality materials and protective technology to ensure safe styling. It is gentle on the hair and includes safety features for everyday use.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.

Can I return the curler if I’m not satisfied?

Yes, we offer a 30-day return policy from the date you receive your order. If you are not satisfied with your purchase, you can return the curler for a full refund.

How do I return an item?

Simply contact us at help.lenessa@gmail.com and we will provide return instructions.

How long does shipping take?

Orders usually arrive within 7 business days. During peak demand, delivery times may extend to 2–3 weeks.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra processing time during holidays and sales seasons. Orders are processed Monday through Friday and will be shipped within 1–3 business days after being placed. Shipments go out the following business day. Please note that we do not ship on weekends.

What if I don’t receive my order?

If your order does not arrive within 30 days of shipping, you are eligible for a full refund.

When will I receive my refund?

Refunds are always credited back to your original payment method. If you paid with a credit or debit card, refunds are sent to your bank within 7–10 business days after receiving your returned item or cancellation request. If you do not see the refund in your account, please contact your bank or credit card provider, as processing times can vary.